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Please click the field above to select your date of birth using the date picker.

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Island of Residence

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I am happy to receive offers from Ship2me partners

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I agree to the Ship2me terms and conditions.

How Ship2me works

What you need to do...

  1. Sign up for an account with Ship2me and we will provide you with a unique customer reference number and the shipping address you need to provide the retailer when you place an order.

  2. Go to your chosen retailer’s website, or place the order with their customer services team. Be sure to use your unique customer reference number and the Ship2me shipping address as your chosen Delivery Address.

  3. Return to our website and arrange a delivery with us, telling us what items we can expect for delivery, when they are likely to arrive, and their total value.

  4. You will be provided with a competitive price for delivery to Jersey and on arrival your item(s) will be delivered to the address you entered when signing up. A member of our team will contact you to arrange a convenient time for delivery.

 

what can we deliver?

Here at Ship2me we aim to deliver as wide a range of items as possible. If our customers are happy then we’re happy! Some of our most popular items include smart phones, window blinds, home and garden furniture and much, much more. Unfortunately, there are some items that Ship2me is unable to deliver. These include dangerous goods, animals, plants, and items over a certain weight or value. For a full list of our restricted items please click here.

If your item is worth more than £5,000 please email us at customer.service@Ship2me.co.uk or contact our customer service team on 0845 800 1034.

Unfortunately, Ship2me cannot deliver either motor vehicles or large boats.

 

Orders to Alderney & Sark

Please note, Ship2me are unable to deliver items over 30kg to Alderney or Sark. Ship2me will deliver the item(s) as far as Guernsey. To arrange onward shipment from Guernsey, please follow the below instructions:

For Sark:

  1. Arrange your Ship2me order as normal.
  2. Contact Sark Shipping on +44 (0) 1481 724059 or by email info@sarkshipping.gg.
  3. Finally, contact Guernsey Post and inform them of the arrangement so they can take the item to the port for onward shipment.

For Alderney

  1. Arrange your Ship2me order as normal.
  2. Contact Alderney Shipping on +44 (0) 1481 724810 or by email questions@alderneyshipping.com.
  3. Finally, contact Guernsey Post and inform them of the arrangement so they can take the item to the port for onward shipment.

Please note, the cost of onward shipment from Guernsey is not included in the amount paid to Ship2me.

 

Value Added tax (VAT) Information

UK retailers are not legally obliged to refund VAT for purchases made in the UK by Channel Island residents who are then exporting the items back to the Channel Islands. However, UK retailers are often willing to consider giving a retrospective VAT refund when a consumer can demonstrate that VAT has been paid on an item that has been exported from the UK to the Channel Islands.

In order to do this, certain documentation needs to be provided to the retailer and to Her Majesty’s Revenue and Customs (HMRC) in the UK.

If you would like to reclaim any VAT paid on your purchases, Ship2me may be able to assist and you should contact our Customer Service Team for further information on 0845 800 1034, or email customer.service@ship2me.co.uk

 

Goods & Services tax (GST) information

The States of Jersey Customs and Immigration Service has published a guide for private importers of goods bought online or from retailers outside of Jersey. This guide provides advice to assist in the efficient Customs clearance of these goods.

It is important that all private importers of goods from outside of the Channel Islands understand the regulations surrounding GST and the circumstances in which it is payable.

For the purposes of GST, States of Jersey Customs look at the total value of the consignment and whether the total GST and duty liabilities exceed the de minimis waiver.

The total order consignment value includes:

  • The cost of the actual item (including VAT if paid)
  • Packaging costs
  • All freighting/delivery charges from the retailer to Jersey
  • Any insurance that was purchased or included by the retailer
  • Plus any other associated Customs duties which may be applicable.

GST will be charged on the total sum of these values.

GST is currently charged for consignments exceeding £240. Please note this amount is subject to change.

To help illustrate the regulations surrounding payment of GST on imported goods, here are some example scenarios:

Example 1  
Chair £100 Including VAT
Retailer Carriage £20 Including VAT
Ship2me Carriage £7.50
Insurance £10
Total £137.50

As this total gives rise to a liability below the Jersey de-minimis level, the GST charge is waived.

Example 2 
Chairs (2) £600 Including VAT
Retailer Carriage £20 Including VAT
Ship2me Carriage £110
Insurance £10
Total £740

As this total gives rise to a charge above the Jersey de-minimis level, GST is liable at 5% of the total order value (£740). In this instance, the customer would be liable for a GST charge of £37.00.

Need to know more?

Here are some frequently asked questions that you may find helpful.

The compensation that Ship2me offers as standard is limited under clause 30.6 of our Terms and Conditions. Please be aware that it may not fully compensate you, the customer, in the event of any loss or damage. At the point of placing your order you will be given the option of increasing the level of compensation available to you. To do this, please tick the box for enhanced compensation levels to the lessor of £750 or the value of the goods being delivered. The additional cost to you is £9.99.

Please note:  it is strongly recommended that the customer or the consignee arrange suitable goods in transit insurance for the difference if the value of the goods exceeds the enhanced compensation levels.

Registration is absolutely free!

How much you pay for your delivery is all down to the size of what you have purchased. Our pricing is based on volumetrics, i.e. how much room (in cubic metres) your ready-to-ship order takes up in our shipping container, the number of boxes it comes in and the weight of each box. Products come in all shapes and sizes and retailers have different methods and policies for packing products ready for shipping.

To make it all as easy as possible for you we have mapped these variables to our pricing structure. To find out how much any item will cost to ship simply use the drop down menus situated in the arrange a delivery page.

As a guide our services start at £4.50 for up to five items of clothing, an iPad would cost £12.50 to deliver and a washing machine only £73.

We have made every effort to include as many items as possible. Inevitably there will be some more specific items that we have yet to create. If the item you have purchased does not appear in our menus call Customer Services on 0845 800 1034 and we will create it for you (if you know the height, width,depth and weight it would be a great help).

Once your purchase arrives at our UK warehouse, we can normally deliver it to you within three working days after the day we receive it. However, all orders are subject to the current shipping schedules and to Customs clearance so it can take up to six working days for some items at certain times of year. Larger items will take up to a seven working days from reciept and will usually be delivered by arrangement. 

For more complicated orders, very large orders, or orders consisting of multiple items from various retailers, we are more than happy to assist. Please contact us by emailing customer.service@ship2me.co.uk or by calling us on 0845 800 1034.

When you make a purchase from an EU or UK retailer who is unable to offer Channel Island delivery, either online, over the phone or at a shop, you need to give them your full name, followed by your unique Ship2me customer number and Ship2me UK warehouse address. These details are issued to you when you become a registered Ship2me customers  and can be found by clicking on the 'My Account' button in the top right hand corner of the Ship2me website when you are logged in to the site.

Most online retailers ask for an invoice/billing address and a separate delivery address. You should use the following addresses:

  • Invoice/billing address: your usual home address
  • Delivery address: your unique Ship2me number and the Ship2me warehouse address.

Then, once you have made your purchase, you will need to log in to the Ship2me website and arrange delivery of your goods from the UK to your door using your Channel Island address.

Once your order arrives at the UK warehouse, we aim to deliver your goods to you within 3 working days. However, please note that all orders are subject to shipping times and Customs clearance.

Our new track and trace facilities that will be on the site soon, in the meantime please contact us if you want an update.

If you live in Jersey and Guernsey Ship2me will to deliver your goods to your door.

If you live in Alderney you will have to collect your item from the Huelin Renouf office on the quayside.

If you live in Sark or Herm, you will need to collect your item from our Guernsey depot, or arrange your own onward delivery to your door.

Ship2me will not unwrap, install or assemble your delivery.

We can deliver anything from shoes to sofas and pretty much everything in between.

Unfortunately there are some items that Ship2me is currently unable to deliver. You can find a list of these items here.

If your item is worth more than £5,000 please contact our customer service team on 0 845 800 1034 or customer.service@ship2me.co.uk to arrange your delivery. 

Not really. Apart from items we are unable to carry (see above), we can deliver anything, right up to large appliances and furniture. For more examples of delivery sizes and their prices, please click here. If you want to arrange delivery of something larger than a three-seater sofa, or if you have multiple items that need to be shipped, simply contact us via email customer.service@ship2me.co.uk and we will be able to give you a tailored quote. 

Unfortunately no. At present, Ship2me is only able to offer carriage of goods that are purchased from countries within the EU.

If we miss you when we try and deliver your goods, we'll leave you a card telling you how to contact us to collect your item or how to arrange redelivery. 

We deliver throughout the day Monday to Friday.

If your goods appear to have been damaged when they arrive in our UK warehouse, we'll give you a call to let you know, and to ask you what you would like us to do.

If your goods happen to get damaged after they are received by Ship2me, you may be able to claim against Ship2me for any costs directly attributable to that damage. However, your claim will be limited to the amount set out in our terms and conditions.

Using the Ship2me service does not affect your statutory rights. However, any time period linked to a right to cancel an order will normally start when the item is delivered to the Ship2me warehouse and not when the item is delivered in Jersey or Guernsey. For further information, click here

In addition, you should be aware that Ship2me will usually charge you for the return of an item to the UK at 80% of the original delivery charge. However, we have an arrangement with Argos where we will return items purchased from Argos, free of charge. 

The States of Jersey Customs and Immigration Service has published a guide for private importers of goods bought online or from retailers outside of Jersey. This guide provides advice to assist in the efficient Customs clearance of these goods.

It is important that all private importers of goods from outside of the Channel Islands understand the regulations surrounding GST and the circumstances in which it is payable

For the purposes of GST, States of Jersey Customs look at the total value of the consignment and whether the total GST and duty liabilities exceed the de minimis waiver. The total order consignment value includes:


- The cost of the actual item (including VAT if paid)
- Packaging costs
- All freighting/delivery charges from the retailer to Jersey
- Any insurance that was purchased or included by the retailer
- Plus any other associated Customs duties which may be applicable.

GST will be charged on the total sum of these values.

To help illustrate the regulations surrounding payment of GST on imported goods, here are some example scenarios:

Example 1
Chair £100 Including VAT
Retailer Carriage £20 Including VAT
Ship2me Carriage £55
Insurance £10
Total £185

As this total gives rise to a liability below the Jersey de-minimis level, the GST charge is waived.


Example 2
Chairs (2) £600 Including VAT
Retailer Carriage £20 Including VAT
Ship2me Carriage £110
Insurance £10
Total £740

As this total gives rise to a charge above the Jersey de-minimis level, GST is liable at 5% of the total order value (£740). In this instance, the customer would be liable for a GST charge of £37.00.

UK retailers are not legally obliged to refund VAT for purchases made by Channel Island residents who are then exporting the items back to the Channel Islands. However, UK retailers are often willing to consider giving a retrospective VAT refund when a consumer can demonstrate that an item has been exported from the UK to the Channel Islands..

In order to do this, certain documentation needs to be provided to the retailer and to Her Majesty’s Revenue and Customs (HMRC) in the UK.

If you would like to reclaim any VAT paid on your purchases, Ship2me may be able to assist and you should contact our Customer Service Team for further information on 0845 800 1034, or email customer.service@ship2me.co.uk 

Yes, we recommend that even if you are not planning on shopping or visiting the UK immediately, you should register for Ship2me through the website as we are unable to register customers over the phone.

Ship2me will only use the information you give us to provide the Ship2me service. Ship2me's privacy policy can be found here.

You should check the privacy policy and any applicable terms and conditions of any retailer from whom you are buying any products as their terms relating to your personal information may differ from Ship2me. In particular, if you are buying a television from a UK retailer, you should be aware that many UK retailers will automatically provide your personal details to TV Licensing who may then contact you directly if you do not already have a TV licence.

To ensure delivery of your items to the Channel Islands, all payments must be made online via the website when you arrange a delivery.

How do I make a claim?


Ship2me is totally committed to delivering a quality service to our customers. We put the customer at the heart of all we do and view our customer’s satisfaction as the basis for our continued success and development.


We are proud of our high quality standards and whilst every effort is always made to safeguard your items whilst in our care, occasionally some may be lost or damaged. If you have cause for complaint in the first instance please contact Customer Services, on 0845 800 1034 (charged as a local call), for the relevant form to be forwarded to you.
 

Once completed please post to (there is no need to attach a stamp):

Ship2me Customer Services, Freepost JE714, Jersey Post, Postal Headquarters, JE1 1AF