How it works

Please note, Ship2me are unable to deliver items over 30kg to Alderney or Sark. Ship2me will deliver the item(s) as far as Guernsey. To arrange onward shipment from Guernsey, please follow the below instructions:

For Sark:

Arrange your Ship2me order as normal. Contact Sark Shipping on:

+44 (0) 1481 724059 or by email info@sarkshipping.gg.

Finally, contact Guernsey Post and inform them of the arrangement so they can take the item to the port for onward shipment.

For Alderney:

Arrange your Ship2me order as normal.
Contact Alderney Shipping on:

+44 (0) 1481 724810 or by email questions@alderneyshipping.com.

Finally, contact Guernsey Post and inform them of the arrangement so they can take the item to the port for onward shipment.

Please note, the cost of onward shipment from Guernsey is not included in the amount paid to Ship2me.

UK retailers are not legally obliged to refund VAT for purchases made in the UK by Channel Island residents who are then exporting the items back to the Channel Islands. However, UK retailers are often willing to consider giving a retrospective VAT refund when a consumer can demonstrate that VAT has been paid on an item that has been exported from the UK to the Channel Islands.

In order to do this, certain documentation needs to be provided to the retailer and to Her Majesty’s Revenue and Customs (HMRC) in the UK.

If you would like to reclaim any VAT paid on your purchases, Ship2me may be able to assist and you should contact our Customer Service Team for further information on 0845 800 1034, or email customer.service@ship2me.co.uk.

The States of Jersey Customs and Immigration Service has published a guide for private importers of goods bought online or from retailers outside of Jersey. This guide provides advice to assist in the efficient Customs clearance of these goods.

It is important that all private importers of goods from outside of the Channel Islands understand the regulations surrounding GST and the circumstances in which it is payable.

For the purposes of GST, States of Jersey Customs look at the total value of the consignment and whether the total GST and duty liabilities exceed the de minimis waiver.

The total order consignment value includes:

• The cost of the actual item (including VAT if paid)
• Packaging costs
• All freighting/delivery charges from the retailer to Jersey
• Any insurance that was purchased or included by the retailer
• Plus any other associated Customs duties which may be applicable
• GST will be charged on the total sum of these values

GST is currently charged for consignments exceeding £240. Please note this amount is subject to change.

To help illustrate the regulations surrounding payment of GST on imported goods, here are some example scenarios: