Terms & Conditions for Ship2me Services Effective 2 February 2026
Definitions
Ship2me - Ship2me is a service provided by Jersey Post Limited trading as ship2me
South Coast Hub (SCH) - The warehouse in the UK at which Ship2me will accept deliveries of Goods from or on behalf of a Chosen Retailer following the purchase of the Services by a Customer.
Services – The receipt of Goods into SCH, transport of the Goods as requested by the Customer at the time of booking and delivery of the Goods to the delivery address in the Channel Islands. These delivery services are determined by the Customer's Island of Residence. Jersey and Guernsey Customer's Goods are delivered on the Delivery service. Alderney and Sark Customer's Goods are available for Collection only at their local Warehouse.
Chosen Retailer - The retailer from whom the Customer has purchased the Goods.
Customer - An individual who successfully purchases the Services by placing an order on the Website.
Dangerous Goods - Goods whose carriage is regulated by the European Agreement concerning the International Carriage Of Dangerous Goods by Road (ADR), the International Maritime Dangerous Goods (IMDG) Code, the International Maritime Organisation (IMO), or any applicable law or regulation in Jersey, Guernsey, or the United Kingdom. This includes, without limitation, firearms, shotguns, explosives, hazardous chemicals, and any other Goods which, in Ship2me's reasonable opinion, are dangerous, hazardous, inflammable, explosive, likely to cause damage or which, if they escaped from their packaging, might cause pollution of the environment or harm to human health. "Goods likely to cause damage" also includes Goods likely to harbour vermin or other pests.
Dangerous Goods Notice (DGN) - A notice issued in respect of items classified as Dangerous Goods, which Ship2me has agreed, by exception, are sufficiently stable and safe to be transported and delivered through the Ship2me network. Items requiring a DGN are listed in the document Guide to Prohibited & Restricted Items through Ship2me, available on the Website, which forms part of these Terms and Conditions.
Excepted Items - Categories of Goods or elements contained within goods which Ship2me does not accept for carriage, as published on the Website.
Goods - The goods and package(s) subject to the Services provided to the Customer.
Rates - The rates payable for the Services are published on the Website.
Safe Place - A location at the delivery address as registered with your local postal agent, which location is specified by the Customer as its chosen "Safe Place" or SecureDrop location.
Warehouse – Where Customer's Goods are received after being dispatched from SCH, ready to be collected or delivered to the Customer.
Website - The website at www.ship2me.co.uk
Working Day(s) - Any day(s) that the banks are open in Jersey, Channel Islands.
- Interpretation
1.1. Words importing the singular include the plural and vice versa, words importing a gender include every gender and references to persons include bodies corporate or unincorporated.
1.2. The words "such as", "for example", "including" and similar expressions are not used as nor are intended to be interpreted as words of limitation.
1.3. The headings to the clauses are for convenience only and have no legal effect.
- Entire Agreement
2.1. These Terms and Conditions constitute the entire agreement between Ship2me and the Customer regarding the Services.
- Customer's obligations
The Customer is obliged:
3.1. to submit accurate information at the time of booking the Services on the Website, including in relation to the size, content or type of the Goods, the value of the Goods, the Customer's contact details and the address for delivery.
3.2. to pay the correct fee for the Services in accordance with the Rates.
3.3. to pay directly to Customs all applicable taxes, levies or duties due in relation to the purchase and importation of the Goods. The Customer remains liable for all such payments. Ship2me acts as a direct representative only where legally required and may share the Customer's data with Customs for this purpose.
3.4. in the case of Services comprising delivery to a delivery address provided to accept or arrange the acceptance of delivery of the Goods at the delivery address provided by the Customer at the time of booking the Services.
3.5. to accept delivery of the Goods and has no right to refuse to take delivery of the same. Ship2me is not obligated to accept the return of any Goods, to remove any Goods, or to store any Goods at the point of or after delivery. Ship2me cannot return Goods to SCH under any circumstances.
- Right to refuse Service
4.1. Ship2me reserves the right to refuse to transport any item or Goods to Channel Islands at any time, at its reasonable discretion, whether or not the Customer has paid a fee in respect of the Service.
4.2. Where it does so, Ship2me will refund the fee to the individual has paid upon making the order, if any.
4.3. Where Ship2me rejects an order pursuant to clause 4.1 and the Goods have already or are subsequently delivered to SCH, Ship2me will notify the Customer that the Goods are being held at SCH. The Customer must arrange collection of the Goods within 14 days of that notification. Ship2me may, in its absolute reasonable discretion, destroy Goods not collected within the 14 days without further liability to the Customer in respect of the Goods or their value.
4.4. Where the Customer has purchased the Service and Ship2me, in its absolute discretion, considers that to deliver Goods to the delivery address provided by the Customer at the time of booking, would pose a risk of injury to any person (including Ship2me's employees or agents) or damage to property (whether the Customer's, Ship2me's or a third party's) Ship2me may refuse to deliver Goods to the delivery address.
4.5. In the circumstances described in clause 4.4, the Customer will not be entitled to any refund in whole or part of the fee the Customer has paid in respect of the Services. In such circumstances, Ship2me may, at its discretion, offer to deliver the Goods to the closest point to the delivery address where, in the opinion of Ship2me's employees or agents, delivery would not pose a risk of injury to any person or damage to property. Where applicable, a surcharge for attaching a Dangerous Goods Notice will apply at the rate published on the Website from time to time.
- Conditions upon which the Services will be provided
5.1. The Services will be provided on the following conditions:
5.1.1. the Goods are delivered to SCH by or on behalf of the Customer or the Chosen Retailer, as appropriate.
5.1.2. items delivered to SCH after 15.00 will not be processed until the following Working Day.
5.1.3. the Goods are suitably and correctly labelled with the Customer's Ship2me unique ID and full name.
5.1.4. the Goods appear to be in good condition and suitably packaged for safe transport to the Channel Islands upon arrival. If the Goods or their packaging reasonably appears to Ship2me to be broken, damaged or inadequate, Ship2me will, using its discretion, either:
5.1.4.1. notify the Customer and hold the Goods at SCH for collection, within 14 days, by or on behalf of the Customer or the Chosen Retailer or
5.1.4.2. seek to secure the packaging for safe shipping at a cost to the Customer in line with the Rate published on the Website from time to time.
5.1.5. complete and accurate information is provided at the time of making the booking.
5.1.6. Goods are paid for in full prior to dispatch from SCH for shipping.
- Customer Indemnities (including warranties)
6.1. The Customer warrants to Ship2me that the Goods and their transportation are lawful and that, in storing and transporting the Goods between the UK and Channel Islands, Ship2me will not breach any law or regulation.
6.2. The Customer warrants to Ship2me that where they no longer wish to have the Goods delivered, they will arrange collection of the Goods from SCH within 14 days of the Goods arriving at SCH. In this circumstance, the Customer will not be refunded as the order is cancelled post-delivery to SCH, Ship2me may use the fee from the Customer's order to offset against any administrative, storage and other costs.
6.3. The Customer indemnifies Ship2me:
6.3.1. for any loss or damage suffered by Ship2me or loss or damage suffered by any third party for which Ship2me is held liable (including in relation to claims, fines, penalties and legal costs awarded against it), where such loss or damage is caused by the Goods.
6.3.2. for any losses or costs incurred by Ship2me or imposed against it as a result of the Customer's failure to make a correct declaration to Ship2me or any authority or pay any applicable taxes, levies or duties due to relation to the purchase and importation of the Goods.
6.3.3. in respect of any loss, claims, demands, proceedings, fines, penalties, damages, costs and expenses arising as a result of the Goods of their transportation being held to be illegal or in breach of any law or regulation.
6.3.4. against any loss, claims, demands, proceedings, fines, penalties, damages, costs and expenses (including any loss of or damage to the carrying vehicle and to other Goods carried) arising out of the carriage, storage, destruction of, or other action taken in respect of Excepted Items and/or Dangerous Goods, whether or not they were declared as such by the Customer.
- Cancellation of an order
7.1. The Customer may cancel an order for the Services by clicking the "cancel" option on the Website at any time before the Goods are received into SCH.
7.2. Where the Customer cancels under this clause, the Goods will be rejected by Ship2me on arrival at SCH.
- Rates
8.1. The Customer recognises that the calculation of the Rates paid by the Customer at the time of booking the Services is based, in part, on information furnished to Ship2me by the Customer and shall not in any event be deemed to be a contractual commitment on the part of Ship2me as to the eventual fees payable in respect of the Services which shall be calculated in accordance with the Rates.
8.2. If, on receipt of the Goods at SCH, it transpires that any additional fees are payable by the Customer in respect of the Services, Ship2me will send notification of this to the Customer at the email address provided by the Customer at the time of booking the Services and will hold the Goods at SCH for a period of 14 days to allow payment of the additional fees.
8.3. Without prejudice to the generality of clause 8.2 above, if the package containing the Goods is bigger than the Customer indicated at the time of placing the order, Ship2me will notify the Customer of the difference payable between the Rates paid by the Customer at the time of placing the order and the correct Rate payable in accordance with the Rates. Ship2me will send notification of this excess Rate to the Customer at the email address provided by the Customer at the time of booking the Services and retain the Goods for a period of 14 days to allow payment of the excess Rates. Once the balance due has been paid, Ship2me will deliver the Goods.
8.4. If an order is delivered by the Chosen Retailer in multiple packages, Ship2me will process and ship each package as it is received at SCH, and the Customer will be required to pay the applicable fee inclusive of GST for each individual package shipped.
- Storing of Goods
9.1. Ship2me will hold the Goods at our Warehouse for a maximum of 14 days:
9.1.1. if the Customer fails to pay the balance due or
9.1.2. if the Customer fails to provide all the required order information for their Goods or
9.1.3. if Ship2me is unable to deliver the Goods for any reason, or because an inaccurate delivery address was provided by the Customer at the time of placing an order, or because there is no one to take delivery at the delivery address or
9.1.4. Where Goods have been delivered to SCH without an order being placed.
9.2. Where the Customer is arranging collection of Goods from SCH in accordance with clause 6.2, Ship2me will hold the Goods for a maximum of 14 days.
9.3. After 14 days, Ship2me shall be entitled, in its reasonable discretion, to either arrange for the collection of the Goods by the Chosen Retailer or destroy the Goods without further liability to the Customer in respect of the Goods or their value.
- Identification required upon collection of Goods from the Warehouse or SCH
10.1. Where the Customer collects or arranges collection of the Goods from the Warehouse or SCH, Ship2me shall be entitled to refuse to allow collection until the Customer or the person collecting the Goods on his or her behalf produces official photographic identification or relevant documentation as reasonably required by Ship2me.
- VAT
11.1. Ship2me has no liability to the Customer in respect of any aspect of VAT reclaims. The Customer is responsible for declaration and payment of relevant duties if importing Goods into the UK.
- Payment of Customs duties and GST
12.1. The Customer is responsible for providing the correct information as to the value of the Goods at the time of placing an order, including for the purposes of calculation of the Customs duties and/or GST payable on arrival in the Channel Islands.
12.2. The Customer acknowledges that:
12.2.1. Ship2Me does not act as an "Approved Clearance Agent" and has no control over the rates payable to Customs.
12.2.2. the Goods may be retained by Customs or the Service otherwise delayed as a result of the actions or requirements of Customs and that Ship2me shall not be liable for such a delay.
12.2.3. where the Customer procures or the Chosen Retailer sends replacement Goods and these are transported using the Services, GST will be payable again by the Customer in respect of shipping costs for those replacement Goods. Any attempt to reclaim GST must be made by the Customer directly to Jersey Customs.
- Excepted Items and Dangerous Goods
13.1. Ship2me does not accept Goods for carriage comprising or containing Excepted Items or Dangerous Goods.
13.2. Should the Customer or other person cause any Excepted Items or Dangerous Goods to pass into the custody of Ship2me or cause Ship2me to handle or deal with any such Excepted Items or Dangerous Goods Ship2me shall be under no liability whatsoever for or in connection with Excepted Items or Dangerous Goods, however arising.
13.3. Where Ship2me discovers any Excepted Items or Dangerous Goods, such Goods may be separated, excluded from carriage, destroyed or otherwise disposed of or dealt with by Ship2me in any way without recompense or reference to the Customer and at the Customer's expense.
13.4. In the event that Ship2me receives an item declared as Dangerous Goods and, by exception, can arrange onward delivery of the item, the shipment will be subject to a surcharge for the submission of a Dangerous Goods Notice (DGN), at the rate published on the Website from time to time. This surcharge will be charged to the Customer at the point of ordering or following delivery of the Goods to SCH. Onward delivery will only be arranged if the item has been deemed safe to transport by SCH operational management team, or if the Customer has previously agreed, in writing, with Ship2me that the Dangerous Goods are safe to transport.
- Right to open boxes and inspect Goods
14.1. The Customer accepts that Ship2me and its subcontractors are entitled to open any box or packaging in order to inspect Goods for purposes of ascertaining their condition and/or to ascertain whether the Goods contain Excepted Items or Dangerous Goods that are otherwise prohibited under these Terms and Conditions.
14.2. Ship2me is not liable for any delay to the Services as a result of the discovery of any Goods which Ship2me or its subcontractors have reasonable grounds to consider are subject to unpaid duties and/or taxes, Excepted Items or Dangerous Goods or Goods otherwise prohibited under these Terms and Conditions.
14.3. The Customer accepts that Ship2me and its subcontractors shall be entitled to inform, and/or pass Goods to, the relevant authority where they have reasonable grounds to consider that the transport of the Goods is in breach of any applicable law or regulation.
- Warranties
15.1. Ship2me warrants that, subject to these Terms and Conditions, Ship2me will use reasonable care and skill in the performance of the Services.
15.2. All obligations under the warranties given under these Terms and Conditions are conditional upon performance by the Customer of its responsibilities hereunder.
15.3. Except for the warranties expressly set out in these Terms and Conditions all other warranties and conditions, either express, implied by statute, common law or otherwise, or arising out of course of dealing or usage or trade, oral or written, with respect to the Services, including but not limited to, any warranty or condition of satisfactory quality or fitness for a particular purpose are hereby excluded to the maximum extent permitted by law.
- Our Liability
16.1. Ship2me will only pay costs which are incurred as a direct consequence of the event which led to the claim you are making under these Terms and Conditions. Ship2me will not be liable in any circumstances for the following types of loss:
16.1.1. economic losses such as loss of revenues, profits, contracts, business or anticipated savings; or
16.1.2. loss of goodwill or reputation.
16.2. Ship2me shall have no liability and will pay no costs in relation to items that are designated by Ship2me as non-compensation items, as published on the Website from time to time.
16.3. Ship2me shall have no liability whatsoever for any loss to the Customer:
16.3.1. arising from any act or omission of PayPal or any other third-party payment services provider ("Third Party Act") in relation to the Customer's payment for the Services and the processing thereof where such Third-Party Act is not a direct consequence of any act or omission of Ship2me.
16.3.2. as a result of fraud committed by any third party. For the avoidance of doubt, this clause does not exclude liability in respect of fraud committed by Ship2me.
16.3.3. for failure to transport or deliver Goods within the timeframe provided to the Customer as an estimate only.
16.3.4. as a result of fraud committed by any third party. For the avoidance of doubt, this clause does not exclude liability in respect of fraud committed by Ship2me.
16.4. Ship2me shall not be liable for any loss, damage or delay to the Goods which arises as a result of the Goods:
16.4.1. being packaged insufficiently for transport.
16.4.2. being addressed or labelled incorrectly or unclearly by or on behalf of the Chosen Retailer.
16.4.3. containing Excepted Items or Restricted Items that have not been sent in accordance with Ship2me published instructions for sending Restricted Items.
16.4.4. being lost, damaged or delayed as a result of circumstances outside Ship2me's reasonable control, including but not limited to sever weather, terrorism, vandalism or acts of third parties with whom Ship2me has no contractual relationship.
16.4.5. being lost, damaged or delayed as a result of latent or inherent defect or natural deterioration of the Goods.
16.4.6. already being damaged at the time they were received into the Ship2me network.
16.4.7. Being designated by Ship2me as non-compensation items as published on the Website from time to time.
16.5. Ship2me shall have no liability in respect of any alleged failure to deliver the Goods or in respect of allowing collection of the Goods where Ship2me has:
16.5.1. delivered the Goods to the delivery address provided by the Customer at the time of booking the Services and:
16.5.1.1. handed the Goods to any individual present at that address; or
16.5.1.2. left the Goods in the designated "Safe Place" at the time of delivery, including Secure Drop; or
16.5.1.3. handed the Goods to the Customer or a person who produced what Ship2me's staff or agents reasonably believe to be official authorisation from the Customer or the Chosen Retailer or an agent of the same (as appropriate), at the Warehouse or at SCH
16.6. Ship2me's total liability otherwise under these Terms and Conditions or in connection with the provision of the Services for losses incurred by the Customer, whether in contract, tort, negligence or otherwise, shall not, in any event, exceed the lesser of:
16.6.1. The value of the Goods actually lost, misdelivered or damaged or
16.6.2. £750 per item
Ship2me shall be entitled to require proof of the value of the Goods, evidence of any damage and/or repair quotations as applicable.
16.7. Given that Ship2me's liability is limited and may not fully compensate the Customer in the event of any loss or damage, Customers can purchase compensation to the lessor of £750 or the value of the Goods being delivered. If the value of your item exceeds the enhanced compensation limit of £750, Ship2me recommends that the Customer arrange suitable Goods in transit insurance.
16.8. If, at the time of any loss or damage to the Goods, the Customer is not the owner of such Goods, then Ship2me's liability shall be to the Customer and not to the actual owner of the Goods and shall be limited in accordance with this clause 16.
- Period of responsibility
17.1. Ship2me shall only be responsible for Goods upon its acceptance of the Goods at SCH by signing an acknowledgment of receipt and it shall be entitled to reject any Goods at the time of delivery to SCH or at any time thereafter if Ship2me's staff reasonably believe that the Goods are faulty, damaged, dangerous, Prohibited Items, Restricted Items not prepared in accordance with Ship2me instructions or not the subject of a valid contract with a Customer for the Services. For the avoidance of doubt, by accepting Goods at SCH Ship2me is not accepting any liability for loss or damage to the Goods which may have occurred prior to that acceptance.
17.2. Ship2me shall cease to be responsible for Goods upon:
17.2.1. Delivering the Goods to the delivery address provided by the Customer at the time of booking the Services and:
17.2.1.1. obtaining a signature of an individual present at that address; or
17.2.1.2. scanning the delivery barcode when the Goods are placed in the designated 'Safe Place'.
17.2.2. Obtaining the signature of the Customer or a person who produces what Ship2me's staff reasonably believe to be official authorisation from the Customer or the Retailer or an agent of the same (as appropriate), at the Warehouse or at SCH, upon collection of the Goods from the Warehouse or SCH.
- Compensation scheme
18.1. If Goods are lost or damaged while in transit, the Customer may be entitled to claim compensation under the Compensation Scheme.
18.2. Any claim for loss or damage to Goods must be notified to Ship2me by the Customer within 14 days of the later of:
18.2.1. the date of delivery or collection of the Goods or
18.2.2. the first date on which the Customer could reasonably be expected to become aware of the loss or damage. In any event, notice must be given no later than 28 days from the date of delivery or collection of the Goods.
18.3. Any claim for failure by Ship2me to deliver the Goods must be notified to Ship2me within 14 days of the estimated time for delivery provided to the Customer at the time of booking the Service.
- Right to subcontract
19.1. Ship2me may subcontract any part or all of the provision of the Services to a third party.
19.2. Performance of Ship2me's obligations under these Terms and Conditions by agents or subcontractors appointed by Ship2me and acting on its behalf shall constitute performance of such obligations by Ship2me.
- Severability
20.1. Should any part of these Terms and Conditions for any reason be declared invalid by a court of competent jurisdiction, such determination shall not affect the validity of any remaining portion, and such remaining portion shall remain in full force and effect as if the invalid portion of these Terms and Conditions had been eliminated.
- Data Protection
21.1. Ship2me complies with all relevant data protection legislation. The information Ship2me gathers from the Customer shall be used for the purposes of providing the Service and for internal market analysis only. Details of how Ship2me collects and uses personal data are set out in the Jersey Post Group Privacy Policy.
- Governing Law and Jurisdiction
22.1. These Terms and Conditions and your use of this site shall be governed by and interpreted in accordance with Jersey law. Disputes arising out of these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Jersey.